Knowledge Base/Troubleshooting FAQ & Other

Content Failed to Resolve

Boxee Docs
posted this on December 13, 2011 09:55 AM

Content Failed to Resolve

Question

Why doesn't Boxee always resolves my files and what can I do about it?

Answer

If you add your local content to the Boxee Box and can not locate it in the media library most likely Boxee failed to resolve it.

Failure to resolve content can be caused do to a couple of reasons:

  1. Incorrect naming convention - Boxee requires a certain naming convention in order to resolve content, review this article about Naming Convention for more information

  2. NFO File - nfo files are used to manually identify content, if one of this files exist in the folder with the movie Boxee will use the information from there.

  3. The file doesn't excite in our data base - We use our data base that is based on TVDB and IMDB, if the file doesn't appear in one of those data bases we won't be able to resolve it, the same is for home movies.

What can I do resolve unidentified files?

There are a couple of steps that can be done in order to prevent this situation and resolve it:

  1. Naming Conventions - Follow this article to verify that your files are name properly

  2. NFO files - You can remove the NFO file or modify it to present the proper information, review this article for assistance.

  3. The files doesn't excite in the data base - If it's a home movie we recommend to use NFO files to resolve it.

 
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