Knowledge Base/Installation and Setup

Manual Upgrade

Zach Klein
posted this on November 12, 2010 04:27 PM

How do I manually update the Boxee software?

Your Boxee Box will automatically prompt you(when available) to download the latest firmware at start-up. You can also check to see if there is a newer version of the firmware(without a restart) by going to Settings > System > Check for new version of Boxee.

If you are still having trouble then you can download the firmware to a PC, copy it to a flash drive and then install the firmware on the Boxee Box. Just follow these instructions:

  1. Download the latest Boxee Box firmware at http://bbx.boxee.tv/download/boxeebox. The downloaded file will be named boxee.iso, and that name must be maintained.
  2. Copy the boxee.iso file to a USB flash drive. Make sure to properly eject the flash drive after copying the file.
  3. Power down the Boxee Box, then connect the flash drive.
  4. Power up the Boxee Box by pressing and holding the power button for 6-10 seconds. Upon release, the box will boot with the logo turned yellow into recovery mode.
  5. After the Recovery Menu appears, select Upgrade from USB from the menu and follow the on-screen instructions.

Note - If you can't update and the upgrade process is stuck on zero disconnect the Boxee Live TV dongle and try again.

 

Comments

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Brad Tripp
Boxee

My Boxee logo didn't turn orange but it still worked just fine

May 11, 2011 04:20 PM
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Chris Lomman
Boxee

Same here - No orange light but all good nonetheless. Thanks guys!

May 11, 2011 04:37 PM
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Scott Maxfield
Boxee

No orange logo, but worked like a charm.

May 11, 2011 06:22 PM
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Corey Mosher
Boxee

My logo turned yellow, not orange.  Worked great otherwise.

May 11, 2011 06:23 PM
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SCOTT BAGGETT
Boxee

A little tip: Unplug your USB hard drive before you choose to upgrade from USB. Mine wouldn't proceed until I did that.

May 11, 2011 06:41 PM
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Travis Patton
Boxee

my logo turned red

May 11, 2011 06:42 PM
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Bryan C
Boxee

Use the power button on the box itself, not the remote

May 11, 2011 07:51 PM
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Alberto De Armas
Boxee

do NAVI X channel still work?

May 11, 2011 10:13 PM
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tony elliott
Boxee

I upgraded and lost playback sound..  When I start boxee it has the usual start up sound, but then when i try to play a file there is an error "failed to initiate audio device check your"  I'm not sure what to check as the error doesn't finish, is there another way to retrieve the rest of the error code. I am out sound on the boxee so update with caution.

May 11, 2011 11:39 PM
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Adrian Aguilar
Boxee

Navi X work fine. 

Good work Boxee box team!

May 11, 2011 11:55 PM
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Joost Hegle
Boxee

Did the manual update v.1.1. Now everything is terribly slow. No streams are working proper, so I suppose I just have to play local files. This is crap! I want to go back to the previous version. Not recommending anyone to upgrade.

May 12, 2011 04:26 PM
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kepler72
Boxee

I stripped completely nude when doing this, It worked brilliantly, but I'm not sure if the stripping was beneficial to the actual process.

May 13, 2011 03:19 PM
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Adam Milliken
Boxee

Install was easy, but holy crap streams are slow as heck now. Local files only. Need to convert back to the old version somehow. Off to the forums...DON'T UPGRADE!!

May 13, 2011 09:49 PM
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Aaron Bond
Boxee

Working well for me...  Thanks!

May 13, 2011 11:08 PM
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Michael Woodford
Boxee
Did the manual update and now my BOXEE BOX does whatever it wants to so so so unhappy it's the 14th and still wouldn't let me get the b.s very disappointed very unhappy
May 14, 2011 07:56 PM
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Sam Houchins
Boxee

The first time I rebooted, the logo flashed back and forth between red and green, but the screen froze on "Loading". I rebooted a second time and the logo stayed on green but I did get the Recovery Menu. The update then went fine. I'm not having any troubles. The browser upgrades are GREAT!

May 16, 2011 08:27 AM
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Kimberly McTear
Boxee
Works great! Thanks!
May 16, 2011 10:52 AM
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Micu Calin
Boxee

Streams are very slow.

May 16, 2011 07:02 PM
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Dirk Watkins
Boxee

1.1 works great for me.  No problems in Netflix or watching Robot Chicken off of Cartoon Network's Adult Swim.  Great job so far!

May 16, 2011 08:14 PM
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Rob Dressler
Boxee

NBC does not work on the 1.1 version of boxee only a grey box shows up. Please avoid upgrading until they fix this.

May 16, 2011 09:53 PM
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k h
Boxee

sigh.  I'm having a hard time recommending this when upgrades fails, or I lose all my settings.  I'm  fucking tired of this shit.

So, I clicked the update boxee software, it downloaded and rebooted.  It failed the upgrade and gave me operation faailed, error code 0x315.   factory reset, restore, upgrade from usb. NOTHING works. Fix your fucking product boxee. I'm stuck, and will have to waste time with support.. AGAIN

May 18, 2011 11:17 PM
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Christoffer Nielsen
Boxee

My boxee box works fine before the new update. But it will have a new update so i did. It startet to opdate but it suddenly stop. And now it stuck on loading screen and the logo on the box flashes red 3 times and green 1 and then repeats its self. And when i trying to reset it by holding the power butten down for 5 sec. It just shows the yellow logo on the box and the loading screen on the tv. Help please.

and now when i trying to start it, it stuck on the loading screen, and i can´t du anything. and if i trying to reset itby holding the power butten on box down for 5 sec. it just show the yellow icon on the box, but it still stuck at the loading. this is a weird little box!!!

where can i get some help ?  

May 21, 2011 06:40 AM
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Malte Nielson
Boxee

I have looked almost everywhere (maybe not good enough?), but I can't figure out when this update comes to Mac. Still stuck on 0.9.23, and i'm really looking forward to this update! Can you enlighten me on this one? Thanks in advance! 

May 21, 2011 07:33 AM
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Ravin Sharma
Boxee

has anyone gotten feedback from boxee support on how to install an older firware, so we do not have to deal with the new firmware problems.

DOes anyone know where the file for the old firmware are stored?

June 21, 2011 07:05 AM
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Wayne Hewitt
Boxee

Anyone tried going back to factory default to see if this resolves the the firmware update bricking the BB?

June 22, 2011 10:12 PM
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Tony Pacheco
Boxee
We are forced to sit and wait for them to push a fix. Not cool, huh? We should be allowed to use the factory firmware when stuff like this happens. I suggested they add that feature in.. Hopefully they listen. Maybe if everyone also made that request....... :)
June 22, 2011 10:38 PM
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Tony Pacheco
Boxee
...and yes.. I have tried restoring to factory. I am forced to update. No way around it. I tried unplugging the ethernet to see if it will check for an update later, but them there are wireless networks available. Lame.
June 22, 2011 10:48 PM
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Tony Pacheco
Boxee

Ok, so I'm not sure if this applies to you, but the blank-after-startup issue is an HDMI to DVI issue. They are working on a fix.

June 23, 2011 10:50 AM
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m e
Boxee

I am HDMI to DVI and getting blank screen after splash screen. Forced updates......NOT COOL.

iboxxe please fix. No more forced updates please. You should be able to download old firmware

as well.

June 23, 2011 07:55 PM
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bateyavko
Boxee

The link above,isoboxee.iso, downloads damaged archive!

June 24, 2011 07:06 AM
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daryl nylen
Boxee

Yea, this file says: "The archive is either in unknown format or damaged"....any help with this?   For the past couple days my boxee won't connect to the internet or my network.  Any suggestions??

June 25, 2011 02:06 PM
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Stephen Lee Sun
Boxee

I am frustrated as I have followed the instructions over and over and continue returning the following errors:

0x315 and 0x320

Wake up D-Link and admit there is a problem and give a damn solution - FAST!!! 

July 04, 2011 02:07 PM
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Lucas Macedo
Boxee
My Boxee Box logo is red and this menu you said never appears. What's wrong?
July 15, 2011 10:38 PM
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Chi-Chi Owunwanne
Boxee

Worked fine for me. Thanks. Since late last week, my Boxee stopped connecting to the internet and network showing very low Wifi Signal strength, but my neighbors seem to have 3 to full bars  while my two wifi was showing one bar. I tried to restore to factory setting, which worked fine but it won't update to the latest firmware. It would start downloading and get to about 90% and just quit. So I'm glad I was able to find this un-official release for a manual update. Hope this solves the few problems I've been experiencing lately. Thanks, again.

July 17, 2011 10:42 PM
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Theo Koustas
Boxee

Just installed new rc works ok the only problem is still can not read of my mac through network share also when I try to manually type in ip address i can not use the numbers at all, when holding down alt button  and pressing the numbers it brings up symbols instead.

July 23, 2011 06:49 AM
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Theo Koustas
Boxee

My bad I installed old rc..... Just installed new rc double checked it and everything is cool.

July 23, 2011 07:57 AM
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Laurent
Boxee

Same as Lucas here. when I put the USB key in the Boxee it says nothing like "update from the USB". 

How to solve this issue since I updated with IOS Lion and my boxee reads nothing anymore?

I am fed up with half-explanations and why does d-Link denied to make a proper update? There are a bunch of people having a mac now and being in trouble!!

July 24, 2011 01:18 AM
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Sean Coleman
Boxee

Worked perfectly - now works with Lion!  Woohoo!

July 25, 2011 06:07 AM
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Rebecca Hershock
Boxee

Yay!! It worked and it was super easy! Thanks!!

July 25, 2011 10:46 PM
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Stephen H.
Boxee

Also works on a mac ok.

July 28, 2011 11:40 AM
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xero harrison
Boxee

awesome! i'm updating as we speak! a side note. AVAST! antivirus blocked the ISO download the 1st time. i had to turn off my web shield to get it. but not worries, just throwing that out there! THANX BOXEE TEAM! im super psyched for NFO file fun!!!!

July 29, 2011 11:08 AM
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xero harrison
Boxee

sorry to double post, but please post the MD5 checksum for the ISO next time.
675ba280ef80ba9868f400b8611eeebe *boxee.iso

July 29, 2011 11:10 AM
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travis griggs
Boxee

Doesn't need MD5, it's signed anyways as part of the encryption, so it won't flash if you modify it or it gets corrupted.

August 10, 2011 05:55 PM
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Thore Hakansan
Boxee

first I got a few of the errors number 0x315 and 0x320

but after a few tries I managed to update but it still did not work, black screen and no fun

so I tried the update again; it worked for the first time but when I restart I get a flashing red/green logo and nothing on the tv at all

and I can not get back to the setup menu again

i pretty much figure í could have saved some money buying a brick instead...

August 10, 2011 06:45 PM
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Jim Holt
Boxee

My initial attempt to update failed and all I got was a black screen after the update was finished.  I rebooted and took the box back to the factory reset and started over.  Then every thing worked fine.....

August 11, 2011 03:22 PM
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Owen Cunningham
Boxee

Will not recognise my USB.  Starting to get frustrated.

August 14, 2011 11:48 PM
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Gordon Wilkie
Boxee
Brand new out of the box. Nothing is working!! USB won't recognize. I can't get any further than the frozen loading screen. Waste of money.
August 23, 2011 05:00 AM
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Vitaly Birbraer
Boxee

Just a question, where can i download some old version of Boxee firmware? If i just would like to downgrade...?

August 26, 2011 02:03 PM
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wilmar ANDRADE
Boxee

Tengo un problema.......al actualizarse mi Boxee saco se circulacion los canales en español que tenia configurados, alguno de ustedes sabe que hacer para  volver atener estos canales en español en mi repertorio.....gracias

August 27, 2011 09:45 AM
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SuneSunk
Boxee

Having problems with the new update, can't ffw in some local files and after ever reboot I have to enter the password to my NAS. The previous version worked fine , how can  I get it back?

August 28, 2011 03:32 AM
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Mike Sabatini
Boxee

I'm having the same NAS issues after the latest version. Anyone know if there is a fix or am I just left with mediocrity until the next distant update?

September 13, 2011 04:42 PM
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adem arslani
Boxee

Unfortunately the upgrade impacted Playon to the point that it no longer works.  It's much slower and freezes often.  I am going to try the recover options and manually reinstall the firmware to see if that helps.  Anyone else experience problems with playon?

September 16, 2011 08:13 PM
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Rich Ackerman
Boxee

And what do we do when this doesn't work? I followed these directions and the box still hangs in green/red/red/red mode. This is the worst electronics purchase I have ever made. If you can return yours, spare yourself some grief and just return it.

September 16, 2011 08:45 PM
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Ravi Nachimuthu
Boxee

The box turn into yellow light but not recognise my USB. frustrated

September 17, 2011 02:36 PM
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Arjun Punukollu
Boxee

I connected my Boxee to TV using HDMI and i did power the Boxee by holding on to it for 10 seconds, after left the power button the logo did turn orange and on my TV screen it says "LOADING...."

Thats it, it doesn't take me to any setting screen. the logo again starts flashing Red and Green and my screen still says loading.

Can any one help...please!

Thanks

September 19, 2011 07:19 PM
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jimi hendrix
Boxee

Can I request that the updater of this page/thread please post what actual version the boxee.iso  is or state which version the link is to or where to get the very latest Beta version as there is this site is slowly becoming disseminated.

Cheers~!

September 21, 2011 12:28 AM
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Jesper Christensen
Boxee

Having same issue as many others it seems. Box stuck at "loading..". Factory reset doesn't help. It never shows me a screen where I can manually upgrade with new firmware. The box itself keeps flashing 3x red, 1 x green. The little thing lasted 2 weeks and I was happy with it, but considering how expensive it is I think 2 weeks is a bit too little to expect ?!?!

October 01, 2011 01:45 PM
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Ophir Shechter
Boxee

My boxee d/l the update but it always fails to install it.

October 03, 2011 03:45 PM
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Chris Park
Boxee

I had the same red/red/red/green flashing...Seems to be related to how long you hold the power button down.  Try 6-10 seconds (use a timer) - when I did that, it went into the menu...

 

Not that it actually seemed to load the firmware, but that's a different issue...

October 06, 2011 08:14 AM
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mathieu jeanson
Boxee

I don't understand what I'm doing wrong but I can't figure how to update my firmware even after 10 tries and reading the procedure. If I press and hold the power button on the unit like mentionned my box shutdown after maybe 4 seconds.

 

If I try to power up the BBox by pressing and holding the button it's not starting, I have to release the button to power up but if I press again it will shutdown after 4 seconds approx (not long enough 6-10 sec), I'm not able to get the light flash or recovery menu.

Do anybody could have an idea of what I'm doing wrong?

Thx

October 06, 2011 12:24 PM
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Shannon Hope
Boxee
How do I download navi-x on my boxee box
October 06, 2011 09:36 PM
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dvir toledano
Boxee

the problem:

every time when i tried to update the software i cross this eror 0x320 first of all i tried update the software in boxee box setting > update>check for new version of boxee and then it find the update  but when from som reason it fail to install after failing this metud i tried this guide i get the point of enter my usb flash drive but from some reason it show me the eror 0x320 and fail to update ..

the answer how to solve this problem:

after a cople of trys i entered to recovery mode try to restore factory setting in the start i was getting eror 0x315 but after a couple restarts and disconncet my boxee box from power its success to restore to factory settings after rest i unabled to update by usb but when i tried to update in boxee box Setting > update> Check for update it success to download and install the new version

October 07, 2011 08:18 AM
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Mattias Gothberg
Boxee

Perfect hardware and software. Just plugged in and updated the software got all the swedich play channels (SVTPlay and TV4Play) to work after sitching on all audio output.

 

/Mattias

October 16, 2011 09:57 AM
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D.B. Cooper
Boxee

Just got boxee and am extremely disappointed. It is so hard to download the software. I tried downloading from the USB because the regular d/l times out. Now when I try to download from the USB it says, "Operation Failed, error code 0x314." Anybody know a solution or do I have to take this "fail" back and tweet about it.

October 18, 2011 06:47 PM
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Doctor Who
Boxee
Cooper,
Make sure that your Internet is good. I have had this boxeebox since they lauched (pre-ordered it). Apart from some bad decisions by 3rd party app designers, it is a very decent box. 
Call their support with any issues and they will help you out. 
The first boxeebox I got was dead on arrival. Called support then sent me a mail back bar code and I dropped it off at UPS office.
I got another boxeebox 4 days later and It has worked without issues. I have updated it many times without issues.
-DW

D.B. Cooper 
Boxee

Just got boxee and am extremely disappointed. It is so hard to download the software. I tried downloading from the USB because the regular d/l times out. Now when I try to download from the USB it says, "Operation Failed, error code 0x314." Anybody know a solution or do I have to take this "fail" back and tweet about it.

Oct-18 2011 06:47 pm.
October 18, 2011 07:33 PM
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שלומי בן דוד
Boxee

המידע היה מאוד מועיל

היתקנתי את הקובצ מה יו אס בי וכל הבעיות נפתרו

תודה

שלומי בן דוד

October 19, 2011 06:21 PM
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Zalex2100
Boxee

Попользовался Boxee Box около недели...очень неплохой аппарат! НО! Плохая настройка по выводу звука. Хотелось бы в новой прошивке увидеть:

1. Вывод звука по оптике, Audio-вывод звука как есть. т.е без всяких преобразований формата записи...44,1кгц\16... 48кгц\16... 48кгц\24... 88,2кгц\24... 96кгц\24... 192кгц\24 и соответственно DTS-MA, DTS-HR как DTS , а Dolby TruHD как DD...

2. Чтоб не слетала глубина цветности 30,36 .....после включения и выключения слетает на 24....

3. Кнопку выключения поближе к кнопке STOP....а то далеко по меню ползти....

Пункт 1, может смело вывести Boxee Box в разряд HI-IND устройств, а при такой цене многие конкуренты останутся за бортом....

Уважаемые модераторы! Если вы смогли бы донести эти пункты до разработчиков...уверен, количество продаж данного девайса резко пошли бы в гору! А их обладатели стали бы ещё счастливее!

От имени многих пользователей-желаю Вам удачи и "поправке" Boxee Box! Ждём новую прошивку, с учётом наших пожеланий! Спасибо!

October 20, 2011 11:44 PM
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d_e_k
Boxee

don"t play next dvd fils,video clips

October 29, 2011 09:17 AM
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d_e_k
Boxee

my boxee dont next video fales

October 29, 2011 09:20 AM
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Steve Hallwood
Boxee

A firmware roll back would be nice, the last update caused audio buzzing and crashes/lock ups on the screen saver.

October 29, 2011 10:30 AM
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Kimmo Jokinen
Boxee

My Boxee does not work anymore after the firmware update today.. just endless loop of logon attempts.. Very sad that it is not possible/easy to roll back to previous version. And the previous (working) versions are not available for manual download. Stable versions should always be available!!

November 08, 2011 09:44 AM
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